Open AccessTotal Quality Management in Higher Education: A Review
Author(s) -
Muath AlHasan,
Saudi Arabia,
Amer Hani Al-Kassem
Publication year - 2014
Publication title -
international journal of human resource studies
Language(s) - English
Resource type - Journals
ISSN - 2162-3058
DOI - 10.5296/ijhrs.v4i3.6368
Subject(s) - total quality management , quality (philosophy) , perception , process management , higher education , business , knowledge management , operations management , public relations , psychology , marketing , computer science , political science , engineering , philosophy , epistemology , neuroscience , law , service (business)
Total Quality Management (TQM) is a perception, which educational institutions can only attain through long period of planning, by the formulation and execution of annual quality program, which substantially moves towards the accomplishment of the vision. Application of TQM concepts is one of such degree, which will go a long way in reviving the higher education system. This study endeavors to analyze TQM in higher education and outline the literature on Critical Success Factors (CSF) and its execution in all areas. The study concludes the CSF and its execution in higher education institutions. Some institutions already enjoyed the advantages of TQM methods in their programs with determination and strict adoption of the system to achieve their goals. The insight of this review is giving feedbacks of the recent studies on how TQM system will be able to utilize different instruments and hypothesis to legitimize employees, create a positive friendly environment and highlight the necessity of the students to bring out the best in them.