Open AccessOccupational Stress and Emotional Intelligence among Greek Bank Employees
Author(s) -
Dimitrios Belias,
Αθανάσιος Κουστέλιος,
Maria Koutiva,
Eleni Zournatzi
Publication year - 2013
Publication title -
international journal of human resource studies
Language(s) - English
Resource type - Journals
ISSN - 2162-3058
DOI - 10.5296/ijhrs.v3i4.4372
Subject(s) - emotional intelligence , likert scale , psychology , feeling , cronbach's alpha , scale (ratio) , occupational stress , test (biology) , social psychology , affect (linguistics) , stress (linguistics) , applied psychology , clinical psychology , developmental psychology , psychometrics , paleontology , physics , linguistics , philosophy , communication , quantum mechanics , biology
The purpose of the present study was to investigate the occupational stress experienced by bank employees in Greece and its connection with emotional intelligence and demographic factors. More specifically, the feeling of occupational stress and the level of emotional intelligence among Greek bank employees are investigated both separately and in correlation. In addition, it is investigated how demographic characteristics are likely to affect the feeling of occupational stress and the level of emotional intelligence of employees in bank institutions in Greece. In addition, the study investigates whether the individual dimensions of emotional intelligence are likely to predict the level of occupational stress experienced by Greek bank employees. The sample of the present study consisted of 192 employees of Greek banks and credit institutions. The instruments used for data collection were the Perceived Stress Scale (Cohen et al., 1983) (Cronbach’s α =0.85) and the Schutte Self Report Emotional Intelligence Test (Schuutte et al., 1998) (Chronbach’s α = 0.90). The Perceived Stress Scale consisted of 10 questions, six of which were formulated negatively and measured the level of stress experienced by the employees, while the rest four were formulated positively and measured the employees’ control of stress. The answers for the first six questions were given in a five-level likert scale: 0 = Never, 4 = Very often, while the remaining four in another five level-Likert scale: 0 = Very Often, 4 = Never. The Schutte Self Report Emotional Intelligence Test consisted of 33 questions measuring the level of the employees’ emotional intelligence. The responses were given in a five-level Likert scale: 0 = Never, 4 = Very often. The results of the study showed that occupational stress among Greek bank employees was likely to be affected by some demographic factors and partially predicted by some dimensions of emotional intelligence. However, further investigation should be carried out in the Greek population, so that the phenomenon of occupational stress is well studied and decreased.