Open AccessThe Effects of Emotional Labour, Job Characteristics and Job Demands on Job Burnout with Counterproductive Behaviour in Hermina Hospital Depok, West Java, Indonesia
Author(s) -
Sera Causalita Utami Putri,
Iwan Setiadi,
Santoso Iman Mulyono
Publication year - 2021
Publication title -
international journal of human resource studies
Language(s) - English
Resource type - Journals
ISSN - 2162-3058
DOI - 10.5296/ijhrs.v11i4.19077
Subject(s) - psychology , simple random sample , path analysis (statistics) , burnout , job attitude , job satisfaction , emotional labor , sample (material) , path coefficient , job performance , social psychology , applied psychology , population , statistics , clinical psychology , medicine , mathematics , environmental health , chemistry , chromatography
The quantitative research method is used in this research that aims to determine the effects of emotional labour, job characteristics and job demands on job burnout with counterproductive behaviour. The respondents in this research are nurses with a population of 160. The size of the sample was taken as much as 100 respondents, with a probability sampling method specifically for simple random sampling. The questionnaire was used for data collection. The analysis technique used in this research is the analysis PLS (Partial Least Square) method. The results of this study indicate that (1) emotional labour has an effect on job burnout with a path coefficient of 0.751. (2) job characteristics have an effect on job burnout with a path coefficient of 0.231 (3) job burnout has an effect on counterproductive behaviour with a path coefficient of 0.951 and (4) job demands have an effect on job burnout with a path coefficient of 0.687.