Open AccessDeveloping the Models of Service Quality Gaps: A Critical Discussion
Author(s) -
Arash Shahin,
Monireh Samea
Publication year - 2010
Publication title -
business management and strategy
Language(s) - English
Resource type - Journals
ISSN - 2157-6068
DOI - 10.5296/bms.v1i1.395
Subject(s) - service quality , quality (philosophy) , service (business) , service guarantee , profitability index , order (exchange) , service design , quality of service , computer science , process management , service level objective , business , marketing , risk analysis (engineering) , service delivery framework , telecommunications , finance , philosophy , epistemology