TOURIST'S EXPECTATION AND SATISFACTION TOWARDS AMENITIES IN UDHAGAMANDALAM

Tourism is the travel for recreation, leisure, religious, family and business purposes, usually of a limited duration. Tourism is now one of the world’s largest industries and one of its fastest growing economic sectors. For many countries tourism is seen as a main instrument for regional development as it stimulates new economic activities. Tourism is one of the most profitable industries in service sector in India. It contributes more on countries GDP and provides employment opportunity especially to local people who depend on tourism. Tamil Nadu remains an all-season destination for tourists. Udhagamandalam often called as Ooty is the Queen of Hill Stations in India. Ooty offers the visitor an unending array of walks and heights to conquer, not to mention the scenic beauty to be enjoyed in the most pleasant of climate. Every year tourists arrivals to Ooty shows increasing trend. The tourists need some basic facilities like water, medical, transport, etc., for their enjoyment of tour to Ooty. Governments take necessary steps for providing various basic facilities to tourists. Therefore this study focuses its direction on tourists’ expectation and satisfaction towards amenities in Ooty