Open AccessPerancangan Aplikasi It Help Desk Menggunakan Platform Node.Js Pada Mittasys
Author(s) -
Dwi Nurul Huda,
Aggry Saputra,
. Yulinda
Publication year - 2020
Publication title -
bangkit indonesia/jurnal ilmiah bangkit indonesia
Language(s) - English
Resource type - Journals
eISSN - 2776-9267
pISSN - 2337-4055
DOI - 10.52771/bangkitindonesia.v9i1.144
Subject(s) - desk , sql server , computer science , waterfall model , waterfall , service (business) , database , software , world wide web , software engineering , operating system , business , archaeology , marketing , history
Mittasys is a company engaged in programming services. The company have not had a system that is able to handle the company's relationship with customers. In after-sales service, the company has not been able to maximize service of customer complaints or questions.Based on the existing problems, the authors built a help desk software web application. This web application uses waterfall as a method of development. The design of this application uses Node.js platform and uses a Microsoft SQL Server as a database. From the results of software design, it is expected to help the company in handling every customer who needs so as to improve service and produce accuracy in finding the data needed.