Open AccessQUALITY ASSESSMENT OF HEALTH SERVICES OF BASIC HEALTH UNITS OF DISTRICT PESHAWAR
Author(s) -
Adeela Mustafa,
Romana Ayub,
Bakht Danyal Khan,
Alvina Karam,
Faizan,
Nayab Ahsan
Publication year - 2020
Publication title -
journal of medical sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.12
H-Index - 5
eISSN - 1997-3446
pISSN - 1997-3438
DOI - 10.52764/jms.20.28.4.16
Subject(s) - medicine , quality (philosophy) , environmental health , service (business) , operations management , marketing , philosophy , epistemology , economics , business
Objectives:
To assess the quality of service provision of different Basic Health Units of district Peshawar.
Materials and Methods:
It was a simple descriptive Cross-sectional study which was carried out in 06 months duration. A total of 08 BHUs of district Peshawar were included in the study using convenient sampling technique. Data was collected through a semi structured questionnaire, direct observation and discussions with the respondents. The data was analyzed through SPSS version22. The data was presented using tables and graphs.
Results:
In depth analysis of the various facilities in BHUs were done. 8 BHUs were selected. Availability of medicines in BHUs was 12%. 75% of the BHUs had a clean continuous supply of drinking water whereas 50% had less than one hour of electricity per day. Also 76% of the patients were satisfied with the healthcare. Patients were mostly satisfied as far as staff behavior and convenience was concerned. However, 91% agreed that there is still room for improvement.
Conclusion:
Main issues found in all of the BHUs was non-availability of medicines, electricity problem, and sometimes non-availability of doctors.
Keywords:
BHU, quality assessment, service provision