Open AccessThe Effectiveness of Using the Application of Coverage Management System (SIMPAN) at the Madya Tax Office Bekasi, West Java, Indonesia
Author(s) -
Novianita Rulandari,
Setya Haryati,
Victor Van Kommer,
Dwi Pela Agustina,
Diana Prihandini
Publication year - 2022
Publication title -
ilomata international journal of tax and accounting
Language(s) - English
Resource type - Journals
eISSN - 2714-9846
pISSN - 2714-9838
DOI - 10.52728/ijtc.v3i1.428
Subject(s) - taxpayer , documentation , context (archaeology) , revenue , business , data collection , tax administration , computer science , operations management , accounting , engineering , economics , public economics , mathematics , paleontology , statistics , biology , tax reform , macroeconomics , programming language
The Archives Management System (SIMPAN) application is a breakthrough application innovation developed by the Bekasi Madya Tax Office to improve the performance of its employees in the context of monitoring and deepening tax revenue by improving the management and administration of taxpayer files and supervision of paying SPT (SPT) effectively and efficiently. The purpose of this study was to analyze the level of effectiveness of using the SIMPAN application. This study uses a qualitative descriptive method with data collection through observation, interviews, and documentation. The theory of effectiveness according to Campbell is used as a reference in this study. The results of the study indicate that the application of the SIMPAN application has been effectively carried out at the Bekasi Madya Tax Office.