Open AccessCritical success factors for assessing the effectiveness of E-CRM systems in online shopping: the mediating role of user satisfaction
Author(s) -
Dmaithan Almajali,
Amjed A lfityani,
Hakam Maali,
Haya Almajali
Publication year - 2022
Publication title -
uncertain supply chain management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.395
H-Index - 16
eISSN - 2291-6830
pISSN - 2291-6822
DOI - 10.5267/j.uscm.2022.5.008
Subject(s) - customer satisfaction , user satisfaction , structural equation modeling , certification , quality (philosophy) , information system , information quality , process (computing) , business , computer science , knowledge management , marketing , engineering , human–computer interaction , philosophy , electrical engineering , epistemology , machine learning , political science , law , operating system