Open AccessThe effects of customer relationship management, human resource competence and internal control systems on the effectiveness of supply chain management in the Indonesian public sector
Author(s) -
Widia Astuty,
Zufrizal Zufrizal,
Fajar Pasaribu,
Sri Rahayu
Publication year - 2021
Publication title -
uncertain supply chain management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.395
H-Index - 16
eISSN - 2291-6830
pISSN - 2291-6822
DOI - 10.5267/j.uscm.2021.6.001
Subject(s) - competence (human resources) , business , supply chain management , knowledge management , human resource management , supply chain , process management , human resources , customer relationship management , public sector , marketing , operations management , computer science , economics , management , economy
The purpose of this research is to empirically examine the factors that influence effectiveness of supply chain management by investigating the role of the variables of the customer relationship management, human resource competence, and the organization’s internal control system. The research method used is explanatory research and the type of research is verification. The research instrument was tested through the validity and reliability of the data. Furthermore, inferential data analysis using SEM-PLS statistics. The results found that the factors that affect the effectiveness of supply chain management were customer relationship management, competence of human resources affects the effectiveness of supply chain management, and internal control system. The results are useful for providing and utilizing various forms and means of communication and for managing the customer relationship, developing human resources, and updating control systems continuously in public organizations.