Open AccessThe relationship between high performance work system (HPWS), psychological empowerment (PE) and service employees’ performance (SEP): Evidence from automotive retail industry
Author(s) -
Rashida Mat Rani,
Normy Rafida Abdul Rahman,
Nurul Aqilah Mohd Yusak
Publication year - 2021
Publication title -
management science letters
Language(s) - English
Resource type - Journals
eISSN - 1923-9343
pISSN - 1923-9335
DOI - 10.5267/j.msl.2021.1.011
Subject(s) - automotive industry , work systems , mediation , structural equation modeling , sample (material) , business , service (business) , work (physics) , empowerment , data collection , psychology , marketing , operations management , knowledge management , computer science , engineering , economics , mechanical engineering , chemistry , statistics , mathematics , chromatography , machine learning , political science , law , aerospace engineering , economic growth
The study investigated the effect of psychological empowerment (PE) in between the High Performance Work System (HPWS) and Service Employees Performance (SEP) in the Automotive Retail Industry of Malaysia. We developed and examined a mediation model linking perceived-HPWS to SEP and PE plays as a mediator. From the self-determination theory, defined motivation as being intrinsic and extrinsic, whether PE enables the employees meeting the performance expectation. The proposed model can be substantiated wide data collection and data analysis. The research data are collected from a sample of 72 employees through a questionnaire. The findings suggest that the PE is a significant influence on SEP. It is expected that the findings of this study will guide Human Resource (HR) Practitioners to establish appropriate policies and procedures for effective HR practices to be deployed in the organization especially in the service industry environment.