Open AccessAn empirical investigation of the effect of employees’ customer orientation on customer loyalty through the mediating role of customer satisfaction and service quality
Author(s) -
Ahmad Aburayya,
Amina Al Marzouqi,
D. Alawadhi,
F. Abdouli,
M. Taryam
Publication year - 2020
Publication title -
management science letters
Language(s) - English
Resource type - Journals
eISSN - 1923-9343
pISSN - 1923-9335
DOI - 10.5267/j.msl.2020.3.022
Subject(s) - business , service quality , customer satisfaction , loyalty business model , customer orientation , customer delight , marketing , customer advocacy , customer retention , quality (philosophy) , loyalty , empirical research , service (business) , mathematics , philosophy , statistics , epistemology