Open AccessService quality and switching behavior of customers
Author(s) -
Arup Kumar Baksi,
Bivraj Bhusan Parida
Publication year - 2011
Publication title -
management science letters
Language(s) - English
Resource type - Journals
eISSN - 1923-9343
pISSN - 1923-9335
DOI - 10.5267/j.msl.2011.06.014
Subject(s) - service quality , business , quality (philosophy) , service (business) , computer science , process management , marketing , philosophy , epistemology