Open AccessDealing with customers enquiries simultaneously under contingent situation
Author(s) -
Sujan Piya
Publication year - 2015
Publication title -
international journal of industrial engineering computations
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.564
H-Index - 26
eISSN - 1923-2926
pISSN - 1923-2934
DOI - 10.5267/j.ijiec.2015.2.003
Subject(s) - business , computer science , operations management , marketing , environmental economics , process management , engineering , economics
This paper proposes a method to quote the due date and the price of incoming orders to multiple customers simultaneously when the contingent orders exist. The proposed method utilizes probabilistic information on contingent orders and incorporates some negotiation theories to generate quotations. Rather than improving the acceptance probability of quotation for single customer, the method improves the overall acceptance probability of quotations being submitted to the multiple customers. This helps increase the total expected contribution of company and acceptance probability of entire new orders rather than increasing these measures only for a single customer. Numerical analysis is conducted to demonstrate the working mechanism of proposed method and its effectiveness in contrast to sequential method of quotation