Open AccessTowards a cashless society: Use of electronic payment devices among generation Z
Author(s) -
Raden Aswin Rahadi,
Yunieta Anny Nainggolan,
Kurnia Fajar Afgani,
Mohd Yusoff Yusliza,
Juhari Noor Faezah,
T. Ramayah,
Jumadil Saputra,
Zikri Muhammad,
Khalid Farooq,
Chyntia Angelina
Publication year - 2022
Publication title -
international journal of data and network science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.296
H-Index - 7
eISSN - 2561-8156
pISSN - 2561-8148
DOI - 10.5267/j.ijdns.2021.9.014
Subject(s) - payment , continuance , expectancy theory , business , credit card , the internet , payment card , unified theory of acceptance and use of technology , payment service provider , empirical research , life expectancy , internet privacy , marketing , actuarial science , computer science , finance , economics , world wide web , statistics , population , demography , mathematics , management , sociology , political science , law
Nowadays, transactions on e-commerce platforms (e-payment) utilizing a credit card are popular. Using credit cards for electronic purchases over the Internet is much different from offline purchases in traditional stores; only online transactions do not include either physical credit card or a signature. The e-payment has become a common mode of payment for online transactions made. It is an electronic billing system that gives clients the ability to make payments using the Internet. The objective of this paper was to analyze the associations among continuance intention e-payment, effort expectancy, facilitating conditions, performance expectancy, social influence, and actual usage of e-payment. The data was tested empirically on data collected from 667 Generation Z e-payment users in Malaysia. The results found that facilitating conditions, performance expectancy, and social influence impacted the actual usage of e-payment. Surprisingly, effort expectancy was not significantly associated with the actual e-payment usage. The findings of this study have several implications for managers and point the way towards future research. No prior empirical study has investigated the role of the Unified Theory of Acceptance and Use of Technology model on e-payment usage among Generation Z in Malaysia to the best of the authors’ knowledge. These results provide valuable contributions that can help decision-makers formulate or adjust their strategies associated with e-payments.