Open AccessElectronic government public value of public institutions in Jordan
Author(s) -
Hasan Alhanatleh,
Khaled Aboalganam,
Hussain Awad
Publication year - 2022
Publication title -
international journal of data and network science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.296
H-Index - 7
eISSN - 2561-8156
pISSN - 2561-8148
DOI - 10.5267/j.ijdns.2021.10.007
Subject(s) - government (linguistics) , context (archaeology) , structural equation modeling , value (mathematics) , public service , quality (philosophy) , service quality , service (business) , public relations , political science , business , mathematics , marketing , geography , statistics , epistemology , philosophy , linguistics , archaeology
Substantially, the theory of e-government public value (PV-EGOV) has been treated as a hot topic to be explored insightfully. This research comes to be considered as the launching point to empirically evaluate the creation of PV-EGOV in Jordan. The main aim of this research is to investigate the factors affecting the PV-EGOV in the context of Jordan. Information System Success Model (IS success model) was selected to determine the factors affecting the e-government public value in Jordan through the quality factors (system, information, and service) and their role in citizens' intention in use and satisfaction of the e-government. The structural Equation Model (SEM) approach was harnessed to obtain the results. The results indicated that the most critical determinant factor that affected the PV-EGOV was service quality. The current article has theoretical and practical implications for public institutions in Jordan. The future work trends are established in their specific section of this article.