Open AccessMAL OF PUBLIC SERVICES IN THE FRAMEWORK OF WHOLE OF GOVERNMENT (WoG) AND E-GOVERNMENT IMPLEMENTATION IN INDONESIA
Author(s) -
Ohan Suryana
Publication year - 2018
Publication title -
jurnal ilmiah kajian keimigrasian
Language(s) - English
Resource type - Journals
eISSN - 2774-9592
pISSN - 2622-4828
DOI - 10.52617/jikk.v1i2.30
Subject(s) - government (linguistics) , public service , public relations , business , service (business) , public administration , political science , marketing , philosophy , linguistics
The objective of this research is to know the effectiveness of Public Service Mall development as the implementation of the Whole of Government (WoG) Practice and the application of e-government concept in Indonesia. This qualitative research is conducted by implementing literature study approach through which the researchers gathered various sources of information. In addition, researchers also used a textual approach to the implementation of the effectiveness of Public Service Mall, Whole of Government (WoG) Practice and e-Government Applications. The study begins with a history of WoG development, then a discussion of WoG transformation towards e-government implementation, followed with opportunities and challenges in implementing e-government to Public Service Mall as a manifestation of e-government implementation. The results show that the development of Public Service Mall as the implementation of WoG practices in line with the concept of e-government has been appropriate and supports the principle of excellent public services.