UNDERSTANDING THE LEVELS OF SATISFACTION AMONG UNIVERSITY STUDENTS ABOUT THE USE OF ICTS

The aim of this study was to understand the satisfaction levels of undergraduate students of Quaid-i-Azam University (QAU), Islamabad about the usage of Information and Communication Technologies (ICTs) for their academic purposes. The quantitative research approach was applied to collect data through a survey method from two hundred (200) sampled respondents from three faculties of QAU i.e., social science, natural science, and biological sciences. The convenient sampling technique was used for the selection of the respondents. A well-structured questionnaire was used for the survey purpose. Some of the questionnaires were self-administered while the rest were distributed among the respondents and collected later. The data were analyzed in Statistical Package for Social Science (SPSS) and both descriptive and inferential statistics were applied. The findings of the study showed that undergraduate students at QAU were using the internet, having sufficient knowledge of ICTs, and were using these ICTs for educational purposes, such as research work, class assignments, and communication with teachers. The Confidence Interval was [95% and MoR was 0.05). All the figures had less than 0.05 values which means the variables are correlating to each other. Some of the respondents stated that there is a lack of ICTs well-trained staff and limited space in the computer laboratories at the campus. The university administration should pay special attention to the provision of ICTs to the student so that they could get maximum benefits out of it. Moreover, the respondent’s knowledge about the usage of ICTs has a strong relationship with the students’ attitude towards the ICTs use. The respondent’s level of knowledge about the ICTs has a less likely effect on the major constraint in using ICTs. Keywords: Information and Communication Technologies, Quaid-i-Azam University, Cognitive Flexibility, Academic Activities, Internet, Pakistan