Open AccessPenerapan Fungsi Manajemen Pemerintahan dalam Pelayanan Publik di Kantor Dinas Kependudukan dan Pencatatan Sipil Kabupaten Wakatobi
Author(s) -
Asmal Randi Anda,
Muh Najib Hussain,
Jopang Jopang
Publication year - 2020
Publication title -
neorespublica
Language(s) - English
Resource type - Journals
ISSN - 2716-0777
DOI - 10.52423/neores.v1i2.10423
Subject(s) - government (linguistics) , documentation , function (biology) , service (business) , business , process management , public relations , political science , computer science , marketing , philosophy , linguistics , evolutionary biology , biology , programming language
This study aims to analyse and describe the application of government management functions in realizing quality public services in the Civil Registry Service Office of Wakatobi Regency. Using the type of qualitative research that intends to understand the phenomena about what is experienced by research subjects such as behaviour, perception, motivation, and action. Data collection techniques used are observation, interviews and documentation. The results of the study can be described that the application of management functions in public service in the the Civil Registry Service Office of Wakatobi Regency is good in the planning function, organizing function, implementation function, supervisory function, as well as the quality of public services consisting of tangible aspects, reliability, responsiveness, assurance, empathy are also good but still have limitations on tangible aspects.Keywords : Management, Public Services, Implementation, Government