Open AccessThe Influence of Customer Experience and Electronic Word of Mouth on the Participants’ Loyalty Through Customer Value as an Intervening Variable in BPJamsostek, Medan City Branch
Author(s) -
A Dhenny Noviandry Nasution,
Arliurbaity Lubis,
Amlys Syahputra Silalahi
Publication year - 2022
Publication title -
international journal of research and review
Language(s) - English
Resource type - Journals
eISSN - 2454-2237
pISSN - 2349-9788
DOI - 10.52403/ijrr.20220827
Subject(s) - loyalty business model , accidental sampling , customer satisfaction , customer intelligence , word of mouth , customer retention , business , advertising , marketing , customer advocacy , loyalty , customer delight , psychology , population , service quality , service (business) , sociology , demography