Open AccessConsumer Legal Protection Reviewed from Consumer Protection Law in Consumer Dispute Settlement through Litigation
Author(s) -
Muhammad Jarnawansyah,
Reza Muhammad Rizqi
Publication year - 2022
Publication title -
international journal of research and review
Language(s) - English
Resource type - Journals
eISSN - 2454-2237
pISSN - 2349-9788
DOI - 10.52403/ijrr.20220121
Subject(s) - dispute resolution , arbitration , business , online dispute resolution , lawsuit , consumer protection , alternative dispute resolution , dispute mechanism , dispute board , law , negotiation , settlement (finance) , order (exchange) , mediation , consumer bill of rights , political science , commerce , finance , payment
There is a law called Law Number 8 of 1999 that deals with consumer protection. It says that disputes between consumers and business people can be settled through both litigation and non-litigation channels and that both types of channels can be used to do this. Using the courts to settle consumer disputes is a way to do this. This type of dispute resolution refers to the rules for general courts. So that consumers need to get help from the law to get their rights as consumers. Consumer protection is becoming more and more important as science and technology move faster and faster. This is because the speed of science and technology is what drives the productivity and efficiency of producers for the goods or services they make in order to reach their business goals. As a result of this, either directly or indirectly, the Consumers are the ones who feel the effects of these two things the most. In this case, the consumer protection law says that businesses must give legal protection to their customers, so this shows that businesses must do this. And legal remedies for resolving disputes between customers and business people in the event of a dispute can be used both in court and out of court. In order for a dispute to be resolved through litigation, one party has filed a lawsuit against the other party. However, non-litigation dispute resolution can be done in a number of ways, such as through negotiation, consolidation, mediation, arbitration, and so on.Keywords: Legal Protection, Consumers, Consumer Disputes, Litigation, Laws.