Open AccessANALISIS KEPUASAN PELAYANAN NASABAH PENUKARAN VALUTA ASING BUKAN BANK
Author(s) -
Dewa Putu Yudiana,
I Dewa Nyoman Juniasa,
I Nengah Suriata
Publication year - 2021
Publication title -
jurnal ilmu sosial dan ilmu politik
Language(s) - English
Resource type - Journals
eISSN - 2774-9630
pISSN - 1411-8130
DOI - 10.52318/jisip.2021.v35.2.4
Subject(s) - service quality , customer satisfaction , service (business) , business , quality (philosophy) , descriptive statistics , order (exchange) , business administration , marketing , psychology , operations management , statistics , mathematics , finance , engineering , philosophy , epistemology
This study aims to figure out customer satisfaction out of the service of PT Gita Gemilang , Kuta branch. In this quantitative research, questionnair whose format was descriptive were distributed to respondents in order to collect primary data. Based of the analysis, the service provided by this company can be classified as very good. The total score based on five indicators is in the range from 137 to 168, which is good category. Based on seven indicator, the score is in the range from 169 to 200, which is very good category. The outher suggest that this company improve the category from good to very good and maintain its very good category by improving the quality of its human resources.