Open AccessANALISIS MANAJEMEN LAYANAN KELUHAN PASIEN TERHADAP KUALITAS LAYANAN KESEHATAN DI RSUD. AM. PARIKESIT TENGGARONG
Author(s) -
Lina Marliana
Publication year - 2017
Publication title -
jurnal administrative reform
Language(s) - English
Resource type - Journals
eISSN - 2615-6709
pISSN - 2337-7542
DOI - 10.52239/jar.v5i2.724
Subject(s) - accountability , transparency (behavior) , independence (probability theory) , corporate governance , business , nursing , quality (philosophy) , operations management , medicine , political science , engineering , finance , law , philosophy , statistics , mathematics , epistemology
The purpose of this research is to know the governance of patient complaints against the quality of medical services in RSUD. A. M. Parekesit Tenggarong Kutai Kartanegara Regency Opposite. This research uses descriptive qualitative research methods. The results showed that the governance of the patient in RSUD. A.M. Parikesit Tenggarong already well managed in accordance with the basic principles of Good Governance, namely Transparency Accountability, Corporate responsibility, Independence, and Equality and Fairness.