Open AccessAssessment of Service Satisfaction Provided in Palliative Clinic of a Tertiary Pediatric Hospital during Care Process by Patient’s Relatives
Author(s) -
Elif Güdeloğlu,
Tanju Çelik,
Senem Alkan Özdemir,
Nilgün Harputoğlu
Publication year - 2020
Publication title -
i̇zmir tepecik eğitim hastanesi dergisi
Language(s) - English
Resource type - Journals
eISSN - 1305-7146
pISSN - 1305-7073
DOI - 10.5222/terh.2020.27676
Subject(s) - palliative care , turkish , family medicine , patient satisfaction , medicine , health care , service (business) , scale (ratio) , nursing , quality of life (healthcare) , linguistics , philosophy , physics , economy , quantum mechanics , economics , economic growth
The aim of this study is showing the satisfaction levels of patient’s relatives using pediatric palliative care service, aiming to eliminate the problems of pediatric patients at the end-of-life stage and their relatives thereafter improving quality of life. METHODS: The population of the study consists of 87 relatives of patients who were hospitalized between May and November 2017 in the palliative care unit of İzmir Dr. Behçet Uz Children’s Hospital. In the study, FS-ICU 24 scale which was prepared by Dodek et al. and which was translated into Turkish and tested for validity and reliability by Erdal et al. was used to find out the satisfaction levels of 87 patients relatives. RESULTS: While scores of care and treatment of patients, interest and giving information to the patient’s relatives, perception, affect to emotion situation of patient’s relatives, decision-making process and waiting of environment and logistic support sub-dimensions were favorable. DISCUSSION AND CONCLUSION: Today, the safety and quality of health care services are important as being accessible and widespread. How to evaluate this stuation is merely carried out by the satisfaction of the patient’s relatives. Satisfaction levels of both patients and their relatives deliver us information about the quality and safety of given health care. This study provides us the importance and necessity of the palliative health care units. We believe that more studies in advance will contribute to the quality of services.