Open AccessAutomation of Service Desk: Knowledge Management Perspective
Author(s) -
Michal Dostál,
Jan Skrbek
Publication year - 2021
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0010693100003064
Subject(s) - automation , desk , perspective (graphical) , service desk , service (business) , computer science , it service management , knowledge management , engineering management , engineering , service delivery framework , service design , information technology infrastructure library , business , information technology , artificial intelligence , operating system , mechanical engineering , marketing