Open AccessThe Effect of Self-service Technology Service Quality and Customer Satisfaction toward Loyalty and Behavioural Intentions on E-banking Users
Author(s) -
Hardika Widi Satria,
Darra Pradita Hidayat
Publication year - 2019
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0010675400002967
Subject(s) - service quality , loyalty , customer satisfaction , business , loyalty business model , service (business) , self service , marketing , knowledge management , computer science