Open AccessCustomer Experience in Call Center Services ATB based on Kano Model
Author(s) -
Nindy Awaliyah Putri,
Maryani Septiana
Publication year - 2020
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0010356500940098
Subject(s) - center (category theory) , kano model , computer science , telecommunications , business , service (business) , marketing , service quality , chemistry , crystallography