Effect of Service Failure on Ferry Passenger Switching Behavior: The Role of Dissatisfaction | Zendy

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Effect of Service Failure on Ferry Passenger Switching Behavior: The Role of Dissatisfaction

Author(s) -

S. Annie Christal Melinda,

Sri Zuliarni

Publication year - 2020

Language(s) - English

Resource type - Conference proceedings

DOI - 10.5220/0010355202910297

Subject(s) - service (business) , business , computer science , marketing

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