Open AccessPatient Satisfaction Analysis of Service Quality with Importance Performance Analysis (IPA) Method and Customer Satisfaction Index (CSI)
Author(s) -
Pasukat Sembiring,
Ujian Sinulingga,
Marihat Situmorang
Publication year - 2018
Publication title -
proceedings of the international conference of science, technology, engineering, environmental and ramification researches
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0010077609690974
Subject(s) - customer satisfaction , service quality , index (typography) , computer science , quality (philosophy) , service (business) , reliability engineering , business , marketing , engineering , world wide web , philosophy , epistemology