Analysis of Service Quality on Mustahiq Satisfaction using Importance Performance Analysis (IPA) and Kano Model: Case Study on Baitul Mal | Zendy

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Analysis of Service Quality on Mustahiq Satisfaction using Importance Performance Analysis (IPA) and Kano Model: Case Study on Baitul Mal

Author(s) -

Muhammad Shahbaz Anwar

Publication year - 2018

Language(s) - English

Resource type - Conference proceedings

DOI - 10.5220/0010037800480056

Subject(s) - kano model , service quality , customer satisfaction , computer science , service (business) , business , marketing

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