Open AccessEffect of Service Stigmatization to Patients Loyalty Moderated by Service Quality
Author(s) -
Nurbaiti Nurbaiti,
SUPRIYANTORO SUPRIYANTORO,
Rokiah Kusumapradja,
Suryanti T. Arief
Publication year - 2018
Publication title -
proceedings of the 1st international conference on recent innovations
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0009949704710478
Subject(s) - loyalty , service quality , service (business) , business , computer science , marketing