Open AccessLeadership in Total Quality Management for Service Quality
Author(s) -
Erna Kusumawati
Publication year - 2018
Publication title -
proceedings of the 1st international conference on recent innovations
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0009948625762582
Subject(s) - quality (philosophy) , service quality , total quality management , business , computer science , service (business) , process management , marketing , philosophy , epistemology