Open AccessService Quality as Mediation Variable between Online Transportation Image and Interaction Quality and Consumer Satisfaction
Author(s) -
Arief Kurniawan,
Berlilana Berlilana,
Sri Murni Setyawati
Publication year - 2018
Publication title -
proceedings of the 1st international conference on recent innovations
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0009947830993106
Subject(s) - mediation , service quality , quality (philosophy) , customer satisfaction , consumer satisfaction , variable (mathematics) , computer science , business , service (business) , marketing , mathematics , sociology , social science , philosophy , epistemology , mathematical analysis
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