Open AccessAnalysis of Service Quality and Patient Satisfaction using Servqual Method in Particular Public Hospital
Author(s) -
Johanes Ronaldy Polla,
Respati Wulandari,
Ezra Aileen,
Thalia Dwiutami
Publication year - 2019
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0009867802350241
Subject(s) - servqual , service quality , quality (philosophy) , computer science , patient satisfaction , customer satisfaction , service (business) , public hospital , quality of service , business , telecommunications , medicine , nursing , marketing , philosophy , epistemology