Open AccessThe Impact of Service Quality to Customer Satisfaction at PT Bank Sumut Medan
Author(s) -
Elisabet Novani Ambarita,
Abdul Rahim Matondang,
Amlys Syahputra Silalahi
Publication year - 2019
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0009201401970203
Subject(s) - customer satisfaction , business , service quality , service (business) , business administration , marketing