Open AccessAn Analysis of Service Quality using Importance Performance Analysis and Gap Analysis at a Commercial Banks in Indonesia
Author(s) -
Dedy Ansari Harahap,
Ratih Hurriyati,
Disman,
Vanessa Gaffar,
Dita Amanah
Publication year - 2018
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0008437901610168
Subject(s) - gap analysis (conservation) , service quality , quality (philosophy) , computer science , service (business) , quality of service , business , telecommunications , marketing , biodiversity , ecology , philosophy , epistemology , biology