Open AccessService Quality towards Lazada's Customer Satisfaction based on Importance Performance Analysis Methods and Customer Satisfaction Index
Author(s) -
Dita Amanah,
Ratih Hurriyati,
Disman,
Vanessa Gaffar,
Dedy Ansari Harahap
Publication year - 2018
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0008437801520160
Subject(s) - customer satisfaction , service quality , index (typography) , computer science , service (business) , business , marketing , world wide web