Open AccessService Quality, Customer Satisfaction and Customer Loyalty: Preliminary Findings
Author(s) -
Abror Abror,
Dina Patrisia,
Yunita Engriani
Publication year - 2018
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0008436300140019
Subject(s) - customer satisfaction , service quality , loyalty business model , business , customer retention , customer delight , marketing , customer advocacy , service (business) , computer science