Open AccessResearch on the Evaluation of Chinese Express Service Quality in e-Commerce
Author(s) -
Liu Jie,
Chunhui Yuan
Publication year - 2015
Publication title -
proceedings of the information science and management engineering iii
Language(s) - English
Resource type - Conference proceedings
DOI - 10.5220/0006028604610465
Subject(s) - e commerce , computer science , service quality , service (business) , quality (philosophy) , world wide web , business , marketing , philosophy , epistemology