Measuring and Improving IT Service Support Processes: A Case Study | Zendy

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Measuring and Improving IT Service Support Processes: A Case Study

Author(s) -

Kai Zhou,

Beijun Shen

Publication year - 2011

Language(s) - English

Resource type - Conference proceedings

DOI - 10.5220/0003568100280035

Subject(s) - computer science , process management , business

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