Open AccessSATISFACTION OF OUTPATIENTS IN WARD OF CONSULTING ROOM, TIEU CAN GENERAL HOSPITAL, IN TRA VINH PROVINCE IN 2020
Author(s) -
Tứ Cường Võ,
Quốc Toản Lưu,
Văn Giang Đặng,
Quốc Thắng Trần,
Ngọc Châu Phạm
Publication year - 2020
Publication title -
y học cộng đồng
Language(s) - English
Resource type - Journals
ISSN - 2354-0613
DOI - 10.52163/jcm.v62i1.17
Subject(s) - transparency (behavior) , patient satisfaction , service quality , outpatient clinic , nursing , medicine , family medicine , service (business) , customer satisfaction , user satisfaction , health care , medical emergency , business , marketing , human–computer interaction , economic growth , political science , computer science , economics , law
Research on the satisfaction of 260 outpatient patients at Tieu Can general hospital. Methodology: Cross-sectional studies. Interview the subjects with the hospital quality assessment toolkit of the MOH. Results: The results show that, an accessibility satisfaction was 41.9%. Transparency of information and medical examination and treatment procedures reached 47.7%, facilities and equipments for patients reached 58.1%. Satisfaction, behavioral attitude, professional capacity of health workers reached the rate of 33.1%, satisfaction with the quality results of service delivery 37.3%. Conclusion: Patient satisfaction on outpatient care is relatively low.