Open AccessIndicadores de qualidade utilizados nos serviços de enfermagem de hospitais de ensino
Author(s) -
Mariana Ângela Rossaneis,
Carmen Silvia Gabriel,
Maria do Carmo Fernandez Lourenço Haddad,
Márcia Helena da Silva Melo,
Andréa Bernardes
Publication year - 2014
Publication title -
revista eletrônica de enfermagem
Language(s) - English
Resource type - Journals
ISSN - 1518-1944
DOI - 10.5216/ree.v16i4.22956
Subject(s) - standardization , nursing , quality (philosophy) , health care , service (business) , medicine , business , political science , philosophy , epistemology , law , marketing
Descriptive study of quantitative approach aimed at identifying the use of nursing care quality indicators in teaching hospitals. The population consisted of nine nursing care managers from nine teaching hospitals. Data collection was done through an electronic questionnaire on the characterization of the nurses and the use of quality indicators in these study institutions. It was identified that most of the indicators adopted by the service are the institution's general indicators (hospital infection rates, occupancy, mortality, etc.). A standardization of the indicators adopted by hospitals was not observed and they also did not perform a comparison of its results with other institutions. The use of quality indicators is already a practice in health institutions, but it is still necessary to implement strategies for analyzing these indicators so that they can be compared and reflect the different contexts of health care.doi: 10.5216/ree.v16i4.22956