Open AccessOntology of public services: a tool for multiple growth in the productivity of state functions
Author(s) -
Perizat Burbayeva,
Birlik Mendybayev
Publication year - 2020
Publication title -
memlekettìk basķaru ža̋ne memlekettìk ķyzmet/gosudarstvennoe upravlenie i gosudarstvennaâ služba
Language(s) - English
Resource type - Journals
eISSN - 2959-0302
pISSN - 1994-2370
DOI - 10.52123/1994-2370-2020-75-4-65-79
Subject(s) - public sector , rendering (computer graphics) , public service , business , ontology , corporation , productivity , computer science , knowledge management , process management , public administration , finance , economics , political science , economic growth , philosophy , computer graphics (images) , economy , epistemology
The paper uses an approach to modeling management processes based on ontologies, describes the experience of redesigning activities in the provision of public services.A description of the sphere of rendering public services in Kazakhstan is given, approaches to building a conceptual business model of a single operator (provider) of public services are described. Using the example of the transformation of the activities of a public service provider (NС JSC "State Corporation "Government for Citizens"), the effects of application are shown and the reserves for optimizing costs associated with the performance of public functions are estimated.