Patron perception and utilization of an embedded librarian program | Zendy

Lindsay Blake | Zendy; Darra Ballance | Zendy; Kathy J Davies | Zendy; Julie K. Gaines | Zendy; Kim Mears | Zendy; Peter Shipman | Zendy; Maryska Connolly-Brown | Zendy; Vicki Burchfield | Zendy

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Patron perception and utilization of an embedded librarian program

Author(s) -

Lindsay Blake,

Darra Ballance,

Kathy J Davies,

Julie K. Gaines,

Kim Mears,

Peter Shipman,

Maryska Connolly-Brown,

Vicki Burchfield

Publication year - 2016

Publication title -

journal of the medical library association jmla

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 1.102

H-Index - 58

eISSN - 1558-9439

pISSN - 1536-5050

DOI - 10.5195/jmla.2016.16

Subject(s) - perception , service (business) , patient satisfaction , library science , medical education , world wide web , psychology , nursing , medicine , business , marketing , computer science , neuroscience

Objective: The study measured the perceived value of an academic library’s embedded librarian service model.Setting: The study took place at the health sciences campuses of a research institution.Methods: A web-based survey was distributed that asked respondents a series of questions about their utilization of and satisfaction with embedded librarians and services.Results: Over 58% of respondents reported being aware of their embedded librarians, and 95% of these were satisfied with provided services.Conclusions: The overall satisfaction with services was encouraging, but awareness of the embedded program was low, suggesting an overall need for marketing of services.

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