Open AccessPatron perception and utilization of an embedded librarian program
Author(s) -
MLIS Lindsay Blake,
MLIS Darra Ballance,
Kathy J Davies,
MLIS Julie K. Gaines,
MLIS Kim Mears,
MLIS Peter Shipman,
MLIS Maryska Connolly-Brown,
MLIS Vicki Burchfield
Publication year - 2016
Publication title -
journal of the medical library association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.102
H-Index - 58
eISSN - 1558-9439
pISSN - 1536-5050
DOI - 10.5195/jmla.2016.16
Subject(s) - perception , service (business) , patient satisfaction , library science , medical education , world wide web , psychology , nursing , medicine , business , marketing , computer science , neuroscience
Objective: The study measured the perceived value of an academic library’s embedded librarian service model.Setting: The study took place at the health sciences campuses of a research institution.Methods: A web-based survey was distributed that asked respondents a series of questions about their utilization of and satisfaction with embedded librarians and services.Results: Over 58% of respondents reported being aware of their embedded librarians, and 95% of these were satisfied with provided services.Conclusions: The overall satisfaction with services was encouraging, but awareness of the embedded program was low, suggesting an overall need for marketing of services.