Open AccessThe Mediating Role of Customer Satisfaction on the Relationship between Service Quality and Consumer Loyalty on the Hospitality Industry
Author(s) -
Deandra Vidyanata
Publication year - 2022
Publication title -
e-bisnis
Language(s) - English
Resource type - Journals
eISSN - 2614-8870
pISSN - 1979-0155
DOI - 10.51903/e-bisnis.v15i1.768
Subject(s) - business , service quality , loyalty business model , marketing , customer satisfaction , customer delight , customer retention , customer advocacy , nonprobability sampling , advertising , service (business) , population , medicine , environmental health