Open AccessCONCEPTUAL FOUNDATIONS OF THE DEFINITION OF «QUALITY» IN THE CONTEXT OF PUBLIC SERVICES DELIVERY
Author(s) -
M. Zhumashevа
Publication year - 2020
Publication title -
habaršy. a̋leumettanu ža̋ne saâsi ġylymdar seriâsy
Language(s) - English
Resource type - Journals
ISSN - 1728-8940
DOI - 10.51889/2020-3.1728-8940.21
Subject(s) - quality (philosophy) , meaning (existential) , context (archaeology) , relation (database) , population , business , public relations , sociology , political science , geography , computer science , epistemology , philosophy , demography , archaeology , database
This article examines the basics of the definition of «quality» in the area of public services delivery, and its role in the public administration system as a whole. The article examines the evolution of the definition of «quality» in relation to the public services delivery and its modern meaning. This topic is relevant, since public services are one of the main indicators of the country's socio-economic development. At the same time, the level of quality of public services directly reflects the standard of living of the population.