Open AccessPENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PADA PUSKESMAS TANAH ABANG KECAMATAN BATANGHARI LEKO
Author(s) -
Ropal Tores
Publication year - 2018
Publication title -
jurnal manajemen kompeten
Language(s) - English
Resource type - Journals
ISSN - 2621-5381
DOI - 10.51877/mnjm.v1i1.20
Subject(s) - service quality , patient satisfaction , service (business) , quality (philosophy) , center (category theory) , nursing , psychology , medicine , business , marketing , philosophy , chemistry , epistemology , crystallography
This study aims to determine how the influence of service quality on patient satisfaction at Puskesmas Tanah Abang Batanghari Leko District. Field research, where researchers visited Tanah Abang District Health Center Batang Hari Leko by holding question and answer directly to employees who have the authority to provide data and information needed. The result of the research shows that there is influence of service quality to patient satisfaction at Tanah Abang Public Health Center of Batanghari Leko District. The method of analysis used in the research is simple linear regression. This study provides the latest evidence on the effect of service quality on patient satisfaction at Tanah Abang Public Health Center, Batanghari Leko District.