Open AccessEVALUATION OF CUSTOMER SATISFACTION WITH PRODUCTS IN THE SELECTED COMPANY
Author(s) -
Lenka Kyjaková,
Renáta Bašková
Publication year - 2015
Publication title -
czech journal of civil engineering
Language(s) - English
Resource type - Journals
ISSN - 2336-7148
DOI - 10.51704/cjce.2015.vol1.iss1.pp21-25
Subject(s) - customer satisfaction , business , quality (philosophy) , quality management system , process management , control (management) , scale (ratio) , marketing , quality management , process (computing) , questionnaire , operations management , computer science , engineering , mathematics , service (business) , philosophy , physics , epistemology , quantum mechanics , artificial intelligence , statistics , operating system
Design and introduction of quality management system in the organization are affected by changing conditions, needs, specific objectives system, providing products and using a process. On a global scale, a large number of organizations use most widespread quality management systems based on models presented in the standards ISO 9000. This paper focuses on system of quality control in the selected company. Based on the questionnaire survey it was measured a customer satisfaction. According to the results of the survey, there were specified objectives of quality to enhance customer satisfaction.