Open AccessSERVICE QUALITY RADAR MAP AND TWO-STAGE SERVICE QUALITY SCORE
Author(s) -
Kee-Kuo Chen,
Ding-Hsun Hsiao,
Cheng-Hung Arthur Hsieh
Publication year - 2008
Publication title -
journal of marine science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.229
H-Index - 27
eISSN - 2709-6998
pISSN - 1023-2796
DOI - 10.51400/2709-6998.2022
Subject(s) - service quality , servqual , stochastic dominance , radar chart , service guarantee , service (business) , quality (philosophy) , computer science , service level objective , quality score , radar , service design , statistics , mathematics , operations management , service delivery framework , marketing , engineering , business , telecommunications , metric (unit) , philosophy , epistemology