Open AccessIMPROVING SERVICE PERFORMANCE FOR AN INTERNATIONAL CONTAINER SHIPPING COMPANY USING INDEX APPROACH:A METHOD AND APPLICATIONS
Author(s) -
Kee-Kuo Chen,
Jaw-Shen Wang,
Ching-W Chu,
nce. Two measur Chiu Chiu
Publication year - 2010
Publication title -
journal of marine science and technology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.229
H-Index - 27
eISSN - 2709-6998
pISSN - 1023-2796
DOI - 10.51400/2709-6998.1932
Subject(s) - service (business) , container (type theory) , extant taxon , index (typography) , service quality , operations management , performance measurement , operations research , process management , business , computer science , marketing , engineering , mechanical engineering , evolutionary biology , world wide web , biology